One thing I’ve learned about dealing with teens that can also be applied to adults is this. Once you lose your cool, as soon as you raise your voice or use an angry tone, it is game over. You have handed over your opportunity to make a point. You have now become an enemy and someone the other person only sees as mean instead of hearing the message that was intended to be spoken. Sometimes that’s what I believe people want. Being mean gives my kids an excuse to retreat to their rooms instead of staying downstairs and cleaning up their own mess or being responsible for what is expected of them to do. I see it so clearly when there is an exchange between my husband and my kids and how this allows a point on the teens score card and zero on dads. It’s not so easy however, when I am the one that completely loses my cool. I guess I have to work on that a little more. Remember, if you want someone to listen, you have to say it in a way they are willing to hear. When you yell or berate, the person you are speaking to will stop listening and you will look like the bad guy while they escape the lesson. That is lose lose for everyone involved. Stay calm and speak in a nice voice.